Refund & Return Policy

WestBridge — Refund & Return Policy

Last updated: October 2026 

1. Overview

WestBridge is operated by MB Lapurify. We want you to be completely satisfied with your WestBridge purchase. If you are not satisfied for any reason, we offer a 30-day return policy from the date of delivery, subject to applicable consumer protection laws. This policy applies to orders placed through our online store.

2. Return Eligibility

To be eligible for a return, your item should meet the following conditions:

  • Returned within 30 days of the delivery date, subject to applicable statutory rights.

  • Unworn and unwashed.

  • In its original condition, with all tags attached where applicable.

  • In its original or equivalent packaging, where reasonably possible.

These conditions do not affect your statutory rights regarding faulty, defective, misdescribed, or non-conforming goods.

3. Non-Returnable Items

The following items may not be eligible for return under our voluntary return policy:

  • Items that have been worn, washed, or damaged through use beyond what is necessary to inspect them.

  • Items returned outside the 30-day voluntary return window, unless statutory rights apply.

  • Items returned in a condition that prevents resale, where permitted by applicable law.

  • Final sale items, where clearly indicated and where permitted by applicable law.

Nothing in this section limits any mandatory consumer rights.

4. How to Initiate a Return

To start a return, contact us at hello@westbridgewear.com with:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for your return.

We aim to respond within 24 hours with return instructions. Please contact us before sending an item back so we can provide the correct return procedure.

5. Return Shipping

For voluntary returns, return shipping costs are the customer's responsibility unless otherwise stated at the time of purchase or required by applicable law.

If an item arrives damaged, defective, incorrect, or does not conform to its description, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

We recommend using a tracked shipping service for returns. Responsibility for items lost in transit will be determined in accordance with applicable law.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

For eligible voluntary returns, approved refunds will generally be processed to the original payment method within 3–5 business days after approval. Your bank or payment provider may require additional time to make the funds available.

Where statutory cancellation or refund rights apply, refunds will be issued within the legally required timeframe and using the required method. Original delivery charges will be refunded where required by law.

7. Exchanges

We do not currently offer direct exchanges. If you require a different size or colour, you may return your original item in accordance with this policy and place a new order.

This does not affect your statutory rights if an item is faulty, defective, or not as described.

8. Damaged or Defective Items

If your item arrives damaged, defective, incorrect, or not as described, contact us at hello@westbridgewear.com as soon as possible and include your order number and photographs where helpful.

We will assess the issue and arrange an appropriate remedy, such as a repair, replacement, or refund, in accordance with applicable consumer protection laws.

Any suggested reporting period does not limit your statutory rights.

9. Late or Missing Refunds

If you have not received an expected refund, first check your bank account and contact your card issuer or payment provider, as processing times may vary.

If the refund is still missing, contact us at hello@westbridgewear.com with your order number and refund details so we can investigate.

10. Contact

For all return and refund enquiries:

  • Store name: WestBridge

  • Operating company: 

  • Email: hello@westbridgewear.com

  • Target response time: Within 24 hours

This policy does not exclude or restrict any consumer rights that cannot legally be excluded or restricted.