Shipping policy

WestBridge — Shipping Policy

Last updated: October 2026 · 

1. Overview

All orders placed through the WestBridge online store are processed and shipped through our fulfilment partners. MB Lapurify ships worldwide. Where available, tracking information is provided once an order has been dispatched.

2. Processing Time

Orders are typically processed within 1–2 business days of purchase. Orders placed before 2 PM on business days may be dispatched the same day, depending on fulfilment availability. Orders placed after 2 PM or on weekends are generally processed on the next business day.

During periods of high demand or public holidays, processing may take up to 3 business days. We will notify you by email if a significant delay occurs.

3. Estimated Shipping Times by Region

  • United States & Canada: 5–9 business days

  • Europe & UK: 4–7 business days

  • Australia & New Zealand: 8–14 business days

  • Rest of the world: 7–14 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, weather conditions, or other circumstances outside our reasonable control.

4. Shipping Costs

We offer free shipping on all orders worldwide, with no minimum order value, where this offer is available at checkout. Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available. You can use the tracking details on the carrier's website to follow your shipment.

If you have not received tracking information within 3 business days of placing your order, contact us at hello@westbridgewear.com.

6. Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges and the party responsible for paying them will be determined by the relevant laws and the shipping terms presented at checkout.

We provide accurate shipment information on customs documentation and cannot declare commercial orders as gifts or intentionally undervalue shipments.

7. Lost or Delayed Packages

If your tracking information shows no movement for more than 10 business days, or your package has not arrived within the estimated delivery timeframe, contact us at hello@westbridgewear.com. We will investigate the issue with the relevant shipping provider and work towards a resolution.

Please ensure your shipping address is accurate when placing your order. If an incorrect address is provided, contact us as soon as possible. Responsibility for undelivered or lost packages will be handled in accordance with applicable law.

8. Incorrect Address

If you need to change your delivery address after placing an order, contact us immediately at hello@westbridgewear.com. We will do our best to update the address before dispatch, but changes cannot be guaranteed once the order has been processed or shipped.

9. Contact

For all shipping enquiries:

  • Store name: WestBridge

  • Operating company: 

  • Email: hello@westbridgewear.com

  • Target response time: Within 24 hours

Delivery estimates and shipping arrangements do not affect any mandatory consumer rights that apply to your purchase.